My thoughts on performance management and civil service from early 2012.
This essay tries to explain the importance of managing performance in the public service in order to fix individual responsibility and accountability in the delivery of public services. Although institutional accountability has come to the centre stage of discussion on fixing accountability today, it is imperative that we understand and accept that it is the aggregation of individual accountability that arises to institutional level of accountability.
The Bhutanese civil service is all too familiar with words like meritocracy and professionalism and it is understandable. They have come to the fore especially since the introduction of the position classification system (PCS)
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