Linking the Civil Service and Service Delivery

My thoughts on performance management and civil service from early 2012.

sangaykhandu's blog

This essay tries to explain the importance of managing performance in the public service in order to fix individual responsibility and accountability in the delivery of public services. Although institutional accountability has come to the centre stage of discussion on fixing accountability today, it is imperative that we understand and accept that it is the aggregation of individual accountability that arises to institutional level of accountability.

The Bhutanese civil service is all too familiar with words like meritocracy and professionalism and it is understandable. They have come to the fore especially since the introduction of the position classification system (PCS)

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About Sangay Khandu

Elected to Parliament of Bhutan twice. Previously worked with the Central Bank, the largest SoE (power utility) and international organization.
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One Response to Linking the Civil Service and Service Delivery

  1. Di Wang says:

    God has made atonement for sins of mankind.

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